This policy describes how Connect and Conquer LLC collects, uses, and protects information in connection with the PurrMSG group messaging service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Messaging program disclosures
- Message frequency. A typical member receives approximately 15 to 30 messages per month. Frequency varies by organization and by list.
- Message and data rates may apply. PurrMSG does not charge members. Your mobile carrier's standard messaging and data rates apply.
- Help. Reply HELP to any PurrMSG message, or email support@purrmsg.com.
- Opt out. Reply STOP to any PurrMSG message to stop all messages from that number.
- Consent. Consent is given directly to PurrMSG by texting a list code, and applies only to the PurrMSG messaging program. It is not bundled into any other agreement and is not transferred to anyone else.
Information we collect
- Phone number. Your mobile number is your identity in the service. It is collected when you text a list code to a PurrMSG number.
- Opt-in records. The date, time, and list code of your opt-in, and your confirmation reply.
- List membership. Which lists you belong to and whether you are an administrator of any list.
- Message content. Messages you send to a list, replies you send, and messages delivered to you.
- Command and menu activity. The commands and numbered menu selections you send.
- Delivery events. Delivery status, failures, opt-out events, and errors reported by carriers.
- Name. A display name, if you or an administrator provides one.
We do not collect location data, contact lists, device identifiers, or browsing activity. These pages do not use cookies, analytics, or third-party trackers.
How we use information
- To deliver messages to the lists you have joined.
- To route replies and produce aggregated reply summaries.
- To enforce membership, approval, and opt-out rules.
- To maintain audit logs of messages, approvals, and membership changes.
- To provide customer support.
- To calculate billing for the organizations that use the service.
We do not sell personal information. We do not use your information for advertising, and we do not use message content to build member profiles.
Who can see your information
Your information is not sold and is not shared with third parties or affiliates for marketing. Access is limited to the following.
- Your own organization. The organization whose list you joined is the sender of the messages you receive, not a third party. Administrators of a list you belong to can see your membership, your messages to that list, and your replies. Administrators can view full phone numbers of members of their lists.
- Other members of your lists. Members of a list may see your display name in member lists. Where two members share a name, the last four digits of the phone number are shown to distinguish them. Full phone numbers are not shown to non-administrator members.
- Our telecommunications provider. Phone numbers and message content are transmitted to our messaging carrier solely to deliver your messages. This is delivery infrastructure, not marketing, and the provider does not use your information for its own purposes.
- Legal process. In response to valid legal process, or to protect the rights or safety of any person.
Data retention
Message, command, approval, membership, and delivery logs are retained on a rolling 120-day basis and are then deleted.
Opt-in and opt-out records are retained for as long as is necessary to demonstrate consent and to honor opt-out requests, which may exceed 120 days. Retaining an opt-out record is what prevents messages from being sent to a number that has opted out.
Your choices
- Stop all messages. Reply STOP to any message from a PurrMSG number.
- Leave a single list. Text that list's code and choose the option to leave.
- Access or deletion. Email support@purrmsg.com to request a copy of your information or its deletion.
Security
Information is stored on access-controlled systems. Transmission to and from carriers uses encrypted connections. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
The service is not directed to children under 13, and we do not knowingly collect information from children under 13. Where an organization operates a list involving minors, the organization is responsible for obtaining any consent its own policies or applicable law require.
Changes to this policy
This policy may be updated. The effective date above reflects the most recent version.
Contact
Connect and Conquer LLC
11567 W Edna St
Boise, ID 83713
support@purrmsg.com
(706) 901-7529